Manuals for Medical Device Manufacturer
The client’s quality assurance group was charged with improving and standardizing businesses processes, problem solving and communications protocols, and the project management procedures and tools used by its internal project teams. Margaret was hired to create the template and write a series of manuals on these topics. She created a design incorporating three sections with increasing levels of detail, icons to help the user locate needed or critical information, and useful illustrations and examples. Containing step-by-step instructions for the various processes, the manuals are written in a style that is straightforward and easy to follow.
Corporate Directives, Procedures and Work Instructions
Following regulatory instructions, the client needed to create directives, procedures and work instructions for each element of its production, distribution, sales and marketing processes. Working closely with subject matter experts, Margaret helped to synthesize vast amounts of technical information and write the documents so they could be followed by employees at all levels of the organization.